Privacy Policy
Your privacy is important to us. This policy explains
how we collect, use and protect your information.
Last Updated: 21 July 2026
Introduction
This Privacy Policy explains how Empty Space ("we", "us" or "our") collects, uses, shares and protects your personal data when you visit our website www.emptyspaceclothing.com, make a purchase, or interact with us. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Privacy & Sustainability
At Empty Space, we believe thoughtful design extends beyond the products we create. The same care, responsibility, and attention to detail that guide our approach to materials and craftsmanship also guide how we handle your personal information.
We collect only the information necessary to provide our services, improve your experience, and fulfil our obligations to you. We do not sell your personal data, and we work only with trusted partners who share our commitment to security, transparency, and responsible business practices.
Just as we strive to create products that are built to last, we aim to build lasting trust with our customers. Protecting your privacy is an important part of that commitment.
We believe that responsible business means respecting both people and the information they choose to share with us.
Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment details (processed securely through third-party payment providers)
- Information submitted through contact forms
Information Collected Automatically
- IP address
- Device information
- Browser type
- Operating system
- Website usage information
- Referral source
- Pages viewed
- Time spent on site
Information From Third Parties
We may receive information from trusted third-party services including:
- Shopify
- Payment providers
- Analytics providers
- Marketing platforms
- Delivery partners
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Manage payments and refunds
- Communicate about your orders
- Respond to enquiries
- Improve our website and services
- Prevent fraud and security threats
- Comply with legal obligations
- Send marketing communications where consent has been provided
We only collect and use information necessary for legitimate business purposes.
Legal Basis for Processing
Under UK GDPR, we process personal information on the following legal bases:
Contractual Necessity
To fulfil orders, provide customer support and deliver products.
Legitimate Interests
To improve our website, prevent fraud and operate our business effectively.
Consent
Where you have opted in to receive marketing communications.
Legal Obligations
Where we are required to process data to comply with applicable laws and regulations.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Analytics providers
- Marketing platforms
These providers only receive the information necessary to perform their services and are required to protect your data.
We may also disclose information where required by law or to protect our legal rights.
International Transfers
Some of our service providers may process data outside the United Kingdom.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of information and legal requirements.
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request transfer of your information
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us using the details below.
Cookies & Similar Technologies
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Remember user preferences
- Analyse website performance
- Improve user experience
- Support marketing activities
You can manage cookie preferences through your browser settings and our cookie consent banner.
For more information, please see our Cookie Policy.
Data Security
We take reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While no online system can be guaranteed completely secure, we continuously review and improve our security practices.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational or regulatory changes.
The latest version will always be available on this page and the "Last Updated" date will be revised accordingly.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:
Email: info@emptyspace.co.uk
FREE UK DELIVERY
On orders over £75
14-DAY RETURNS
Hassle-free returns
RESPONSIBLY PRODUCED
Thoughtful at every step